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When and why are comments closed?
Legal reasons: A story involves a trial, crime or other legal case, and comments by readers could breach a publication ban or otherwise reveal information that could put The Globe at risk. Comments are closed by default at the time the story is posted, and an automated message is posted saying that comments “have been closed for legal reasons.”
Abuse: A story involves a particularly contentious issue, and provokes comments that are offensive, hateful, vulgar, racist or libellous. The Globe’s policy is to close the story when the volume of such comments becomes unmanageable, at which point an automated message is posted notifying readers that comments on the story “have been closed because an overwhelming number of users were making offensive statements.”
What kinds of comments are removed?
Personal attacks: Attacks against Globe staff and contributors, other subscribers and the subjects of Globe articles will be removed. Name-calling, threats, verbal abuse and doxxing are not tolerated. Doxxing will automatically result in a ban.
Spam: Do not flood the community with multiple messages that say the same thing. Messages promoting your business, project or a special deal will be removed. Efforts to filter spam may catch an insightful link that a subscriber wishes to share. Please please contact Customer Care. If you have an issue with moderation, Globeandmail.com